56 ph Privacy Policy – How We Handle Your Personal Data
At 56 ph, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the rights you have over your own data when you use our platform.
Last updated: 2025. Questions? See our FAQ page.
What Information We Collect and Why
We only collect the information that is necessary to operate the platform safely, process your transactions in Philippine pesos, and comply with applicable regulations in the Philippines.
Registration Details
When you create an account on 56 ph, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We also collect a username and password that you choose during registration. Your registration details are stored securely and are never shared with third parties for marketing purposes. Providing accurate information at registration is a condition of using the platform, as required by applicable Philippine regulations.
Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your preferred payment method, transaction reference numbers, and account details associated with your chosen local payment provider. We do not store full card numbers or sensitive authentication credentials on our servers — these are handled directly by our payment processing partners using industry-standard encryption. Transaction records are retained as required by financial regulations and are used to resolve disputes, prevent fraud, and produce account statements upon request. All financial data is treated with the highest level of confidentiality within the 56 ph platform. If you have questions about a specific transaction, our support team can assist you through the channels listed on the FAQ page.
Platform Usage and Activity
We automatically collect certain technical and behavioural data when you use the 56 ph platform, including your device type, operating system, browser version, IP address, and the pages or games you interact with. This data helps us understand how Filipino players use the platform so we can improve performance, fix technical issues, and personalise your experience. Usage data is also used to detect unusual activity that may indicate fraud, account compromise, or a breach of our Terms and Conditions. We do not use this data to build advertising profiles or sell it to third-party marketers. Aggregated and anonymised usage statistics may be used internally for product development and platform optimisation.
Identity Verification Documents
In line with our obligations under Philippine anti-money laundering and responsible gaming regulations, we may ask you to submit a government-issued ID, proof of address, or other supporting documents to verify your identity before processing a withdrawal or when your account reaches certain activity thresholds. Accepted documents include a Philippine passport, driver's licence, SSS ID, or similar valid government-issued identification. These documents are reviewed by our compliance team and stored securely for the period required by law. We will never ask you to submit verification documents through unofficial channels — all requests will come through your verified account on the platform. If you have concerns about the verification process, please visit our FAQ page for guidance.
Support Communications
When you contact our support team by email or through the platform, we retain a record of your enquiry and our response in order to provide consistent assistance and to track the resolution of your issue. Support records may include your account details, the nature of your query, and any attachments you provide. These records are used solely for the purpose of resolving your concern and improving our support quality — they are not used for marketing or shared with unrelated third parties. We aim to handle all support communications with discretion and professionalism. If you would like a copy of your support history, you may request it by contacting us at [email protected].
Cookies and Session Data
The 56 ph platform uses cookies and similar technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. By continuing to use the platform after being informed of our cookie use, you consent to the use of cookies as described in this Privacy Policy.
Your Rights Over Your Personal Data
As a registered player on 56 ph, you have clear rights regarding the personal information we hold about you. Here is a straightforward summary of what you can request and how to exercise those rights.
Access and Correction
You have the right to request a copy of the personal data that 56 ph holds about you at any time. If any of your information is inaccurate or out of date — for example, if you have changed your mobile number or residential address — you may request that we update it by contacting our support team. We will process access and correction requests within a reasonable timeframe and will confirm once the update has been made. Some information, such as your date of birth and registered name, may require supporting documentation before it can be amended, in order to maintain the integrity of our identity verification records. To submit a request, email us at [email protected] with the subject line "Data Access Request" or "Data Correction Request."
Deletion and Account Closure
If you wish to close your 56 ph account and request the deletion of your personal data, you may do so by contacting our support team. Please note that certain data must be retained for a minimum period as required by Philippine financial regulations and anti-money laundering laws, even after your account is closed. Once the mandatory retention period has passed, your personal data will be securely deleted or anonymised. We will confirm receipt of your deletion request and keep you informed of the timeline. If your account has an outstanding balance at the time of closure, you will need to withdraw your funds before the account can be fully closed and the deletion process initiated.
Objection and Restriction
You have the right to object to certain types of data processing, including the use of your data for purposes beyond what is strictly necessary to operate your account. If you believe that we are processing your data in a way that is not justified, you may raise an objection by contacting us at [email protected]. We will review your objection and respond with our assessment within a reasonable period. In some cases, we may be required to continue processing your data to comply with legal obligations, in which case we will explain the basis for doing so. You may also request that we restrict the processing of your data while an objection is being reviewed.
Data Security and Breach Notification
56 ph applies appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. These measures include encrypted data transmission, access controls, and regular security reviews of our systems. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and the relevant Philippine authorities in accordance with applicable data protection laws. We encourage you to use a strong, unique password for your account and to enable any additional security features available on the platform. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to secure it.
How We Share and Retain Your Data
When We Share Your Information
56 ph does not sell your personal data to third parties under any circumstances. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for their own purposes. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. Any such disclosure will be limited to the minimum information necessary to satisfy the legal requirement.
How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our internal data retention policies. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable in the Philippines. Support communications are retained for a shorter period unless they relate to an ongoing dispute or regulatory matter. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you. If you have questions about the specific retention period that applies to your data, please contact us at [email protected].
Updates to This Privacy Policy
56 ph may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how we protect your data. If we make significant changes that materially affect your rights, we will make reasonable efforts to notify you through the platform. Your continued use of the 56 ph platform after any updates have been published constitutes your acceptance of the revised Privacy Policy. For related information, you may also review our Terms and Conditions and our Responsible Gaming page.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how 56 ph handles your personal data, our FAQ page covers the most common topics. You can also reach our support team directly at [email protected].
Already a member? Log in to your account.